Shipment times depend on a number of factors; the type service you choose – ocean freight, or weekly or daily air freight; if you are waiting for items to be consolidated before they ship from the US to Grand Cayman and ensuring you have submitted the necessary paperwork for us to expedite onward shipping and processing on arrival in Grand Cayman. We will help you choose service options best suited to your needs.
How much will it cost?
Pricing varies depending on volume of goods and speed of service required. We’ll be happy to provide you with an estimate prior to shipping.
Do I need to be a member?
No, there is no annual membership fee for using Sta Mar. You’ll need to appoint us as your agent for shipping, by completing this form. Then contact us and we’ll set you up with an account and access to our customer portal.
How do I register and book services with you?
The first step is assigning us as your agent for shipping by completing this form. Then contact us and we’ll set you up with an account and access to our customer portal. You can then proceed with your online shopping with delivery to our Miami warehouse address.
Do you take payment by credit card?
Yes. We accept any major debit or credit card. We charge a service fee of 2% on transactions in local Cayman Islands currency and 5% for running the cards chargeable in US. Additionally, we accept cashier’s checks or certified checks, cash, wires and bank transfers.
Can I track my goods?
Yes. You can monitor the progress of your shipment in real time via our personal customer portal. From the arrival of your package at our Miami warehouse, through to ready for pick up in Grand Cayman, you can track its progress door to door. We’ll also email you updates along the journey, to let you know it has arrived in Miami, on its way to Cayman, awaiting clearance at Customs and then ready for collection.
Will you clear my goods or do I need to go to Customs?
We’ll take care of clearing your cargo quickly and efficiently, including your customs paperwork and settling the import fees and duty charges on your behalf, saving you time and inconvenience. We can arrange delivery or you can collect your items from our offices on North Sound Road.
How do I request an estimate for my international move?
To request an estimate, please call the Sta Mar office at +1 345 949 2399 or email us at info@stamar.ky
How and when should I arrange for relocation services?
We recommend that you book with us 3 weeks prior to your relocation date. This will allow us to schedule an in-house visual survey, prepare an initial quotation and schedule sufficient time to plan the management of your shipment. We can usually accommodate shipments at shorter notice if necessary.
What’s an in-house estimate?
The in-house estimate is a walk-through of your home by a representative who will estimate the weight and volume of what will be moved. The in-house estimate gives us the opportunity to recommend the packing services best suited to your specific needs.
Are there items I can’t bring with me?
Yes. These items often include, but are not limited to, food, alcohol, liquids, corrosives, explosives, flammables, narcotics, firearms, and ammunition. The list of prohibited items varies country by country. If Sta Mar are contracted to provide the destination service or quote on the same, we’ll supply you with the customs information for the destination country. If you choose to clear the goods yourself, you should check with the local government for restrictions for bringing your cargo into the country.
What mode of transport will Sta Mar use to transport my shipment?
Sta Mar provides relocation services utilizing lift vans, pallets, steamship containers and air freight loose boxes or containers. Lift vans are large wooden shipping crates that can be handled with a forklift. We expertly prepare and pack these wooden crates so as to reduce the possibility of damage. Steamship containers (steel ocean containers) come in a few sizes that we will match to your specific need. Containers have a capacity of approximately 1100 cubic feet to 2400 cubic feet. Airfreight service usually consists of smaller or more time sensitive shipments.
How is my shipment packed?
Your household goods are carefully wrapped, padded and packed; and each piece of furniture is wrapped completely in protective materials.
Can I pack some of my items myself?
Yes, you can choose to pack the cargo yourself.
How are moving costs calculated?
Moving costs are based on total volume and / or weight of your personal belongings. We’ll provide an accurate estimate up front, and the final volume and weight will be calculated once the packing is completed.
When will my household goods arrive at their destination?
Some international destinations will have shorter transit times than others; however on average, delivery of a sea borne shipment is between 4 and 6 weeks; and an air freight shipment is between 1 and 2 weeks. We strive to be as flexible as possible and will work with you to provide a schedule that fits your requirements. We’ll be able to provide you with a more accurate transit schedule based upon your specific situation.
How can I determine the duties and taxes for which I will be responsible for?
Your move co-ordinator will provide general guidelines regarding duties and taxes. However, used household goods and personal effects are allowed to enter most countries without significant duties or taxes. Official information can be obtained by contacting the Consulate or Embassy of the destination country.
What about goods that aren’t staying on island?
A temporary import permit can be arranged for items being brought into the Cayman Islands for a limited time, such as conference merchandise or international exhibitor marketing materials. To arrange the permit, please provide: